Privacy Policy

1. Introduction

Queensland Property Services Group (QPG) ("we," "us," or "our") is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy outlines our ongoing obligations to you regarding how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

2. Collection of Personal Information

Personal Information is information or an opinion that identifies an individual. We only collect Personal Information that is reasonably necessary for, or directly related to, one or more of our business functions or activities. The types of Personal Information we collect may include:

• Full names and contact details (email addresses, telephone, and facsimile numbers)
• Residential, billing, and site addresses
• Financial and payment information necessary to process transactions
• Details of properties, site access instructions, and specific service requirements

3. Method of Collection

Queensland Property Services Group (QPG) collects Personal Information in a lawful and fair manner. This information is obtained in many ways, including:

• Directly from you via telephone, email, or written correspondence
• Through our website or digital platforms
• During on-site inspections, consultations, and service delivery
• From third parties (such as property managers or real estate agents acting on your behalf)

4. Use of Personal Information

We collect your Personal Information for the primary purpose of providing our property and maintenance services to you. Secondary purposes may include:

• Providing accurate quoting, estimates, and administrative support
• Processing payments, invoicing, and debt recovery
• Communicating important updates regarding scheduled works or service interruptions
• Fulfilling our legal and regulatory obligations
• Internal record keeping and service quality improvement

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

5. Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances, including the following:

• To our employees, trusted subcontractors, and suppliers, strictly for the purpose of carrying out the requested services
• To third-party service providers (e.g., accounting software providers, financial institutions, or debt collection agencies) who assist in the operation of our business
• Where required or authorized by law (e.g., under court order or statutory requirement)

We do not sell, rent, or trade your Personal Information to third parties for marketing purposes.

6. Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. Most of the Personal Information is or will be stored in client files, which will be kept by us for a minimum of seven (7) years to comply with Australian taxation and business laws.

7. Access to and Correction of Personal Information (APP 12 & 13)

You may access the Personal Information we hold about you to update or correct it, subject to certain exceptions established under the Privacy Act. If you wish to access your Personal Information, please contact us in writing.

Queensland Property Services Group (QPG) will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

8. Privacy Policy Complaints and Enquiries

If you have any queries, concerns, or complaints about our Privacy Policy or our data handling practices, please contact us at the details below. We take all complaints seriously and will respond within a reasonable timeframe. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

Email: info@qpg.au